Welcome to calibion.shop. We value every customer’s shopping experience and are committed to providing a clear and reasonable after-sales policy. This policy applies to all valid orders placed through calibion.shop; please read it carefully before making a purchase.

  1. Timeframe for Return and Exchange Requests

If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving the item(s). When submitting your request, please provide your order number, details about the item(s), and the reason for your request so that we may verify and process it.

  1. Conditions for Returns and Exchanges

Items must be returned in an unused, unwashed, and undamaged condition, with the original packaging and any accompanying accessories included whenever possible. We may be unable to accept returns or exchanges for items that have been rendered unsuitable for resale due to improper use, storage, or damage caused by the customer, unless otherwise provided by law.
If an item arrives with a quality defect, sustains damage during transit, or does not match your order, please contact us promptly and provide relevant photographs or a description so that we can verify the issue.

  1. Return Process

Please contact us via the channels provided on calibion.shop before returning any items, and follow the return instructions given by our customer service team. Items returned without prior confirmation may not be processed in a timely manner.
Once we receive the returned item(s), we will inspect their condition and proceed with a refund or exchange in accordance with this policy and applicable laws.

  1. Return Shipping Costs

If a return is due to a quality defect, an incorrect item being sent, or any other error on our part, we will cover the reasonable costs of return shipping.
If a return is requested for personal reasons—such as a change of mind or selecting an unsuitable item—the customer is generally responsible for the return shipping costs, unless otherwise provided by law.

  1. Refund Method and Timeline

Once a return request has been approved, we will issue a refund using the original payment method. Refunds are typically processed within 3–5 business days of approval; however, the actual time it takes for the funds to appear in your account may depend on the processing timelines of your bank or payment service provider. If a refund has not arrived within the expected timeframe, please first contact your payment service provider, or reach out to us via the contact channels provided on our website.

  1. Exchange Policy

If you wish to exchange an item, please contact us first to confirm the condition of the product and its availability in stock. All exchange requests are subject to review; if the requested item is out of stock, we will work with you to find an alternative, reasonable solution.

  1. Exceptions to Returns and Exchanges

We may decline requests for returns or exchanges if the items have been used, washed, damaged due to user action, or are missing necessary accessories, rendering them unsuitable for resale. Please note that this policy does not limit any statutory quality guarantees or other consumer rights provided by law.

  1. Contact Us

If you have any questions regarding the return, exchange, or refund process, please contact us through the channels provided on our website. When reaching out, please include your order number and any relevant details.
Company:
Calibion ​​LLC
Address:
260 N Hillsboro Rd, New Castle, IN 47362
Email:
helen@calibion.shop
support@calibion.shop
Phone:
(765) 440-0301