This policy applies to all valid orders placed through calibion.shop and outlines our procedures for order processing, shipping timelines, logistics partnerships, and relevant shipping standards.
- Shipping Scope
Currently, calibion.shop only provides shipping services within the United States; international shipping is not available. Please ensure that the shipping address you provide is located within the United States and that all information is accurate.
- Order Processing Time
Once an order has been paid for and has passed necessary verification, it is typically processed within 1–3 business days. Processing times may be extended during holidays, periods of high order volume, or when additional order verification is required.
- Shipping Timeframe (Within the U.S.)
Standard shipping within the United States is estimated to take 3–7 business days, excluding order processing time. Actual delivery times may vary based on the destination, weather conditions, holidays, and carrier schedules.
- Logistics Partners
Depending on the shipping address and specific logistical requirements, we may utilize carriers such as USPS, UPS, or FedEx. The actual carrier used will be determined at the time of shipment. Once a package has been dispatched, we will provide tracking information whenever available.
- Import/Export and Shipping Standards
As we currently only ship within the United States, calibion.shop does not accept orders for delivery to addresses outside the U.S. All order processing, packaging, and shipping must comply with applicable U.S. laws and regulations, as well as the specific shipping requirements of our carriers. Shipments that are restricted by law may not be eligible for fulfillment.
- Shipping Fees
Applicable shipping fees will be displayed at checkout. Customers should verify their shipping address, order total, and any associated fees before completing payment.
- Delivery Issues
In the event of an incorrect address, shipping delays, or a lost or damaged package, please contact us using the information provided on our website, including your order number and any other relevant details. We will assist in resolving the issue based on the findings of a logistics investigation, our after-sales policy, and applicable laws.
- Uncontrollable Factors
Deliveries may be delayed due to factors such as severe weather, natural disasters, holidays, or operational disruptions on the part of the carrier. We will make reasonable efforts to assist customers in tracking the status of their orders.
